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Owned and operated by Ice Fire Wellness, our team is ready to help with product questions, orders, and more.
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Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days and typically arrive within 5 to 8 business days after shipment. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly from the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. Please review our Return Policy page for full details on conditions, timelines, and how to initiate a return.
Can I exchange a product for a different model?
If you would like to swap a cold plunge for a different size or exchange a massage chair model, please contact us within the return window. We will walk you through the exchange process step by step.
How do I choose between a cold plunge and a sauna?
Cold plunges and traditional saunas serve different wellness routines. Cold plunges focus on cold exposure, while saunas use dry heat. Many of our customers enjoy incorporating both into their recovery practice.
Do your red light therapy mats require any special setup?
Our red light therapy mats are designed for simple, at-home use. Each mat arrives with clear instructions so you can unbox and begin your session with minimal effort.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our support team aims to reply to every inquiry within one business day.
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Wellness-Focused Guidance
We help you find the right cold plunge, sauna, or therapy product for your lifestyle and space.
30-Day Returns
Shop with confidence knowing eligible products can be returned within 30 days per our Return Policy.
